Terms of Service

Welcome to Docplan. These Terms of Service ("Terms") govern your access to and use of our healthcare appointment scheduling platform. By using Docplan, you agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you may not use our services.

1. Acceptance of Terms

By creating an account, accessing, or using Docplan, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

If you are using Docplan on behalf of an organization (such as a healthcare provider), you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Docplan provides an online platform that enables patients to schedule, manage, and track appointments with healthcare providers. Our services include:

• Online appointment scheduling and calendar management
• Automated appointment reminders and notifications
• Patient-provider communication tools
• Healthcare organization management features
• Payment processing for healthcare services - Coming soon in Q1 2026

Docplan does not provide medical services. We are a technology platform that facilitates scheduling between patients and healthcare providers.

3. User Accounts and Registration

4. Data Protection and Privacy

5. User Responsibilities

As a user of Docplan, you agree to:

• Use the platform only for lawful purposes and in accordance with these Terms
• Provide accurate and truthful information when scheduling appointments
• Arrive on time for scheduled appointments or provide advance notice of cancellations
• Treat healthcare providers and staff with respect and professionalism
• Pay for services rendered in accordance with the provider's payment terms
• Not impersonate any person or entity or misrepresent your affiliation
• Not interfere with or disrupt the platform or servers

6. Prohibited Uses

You may not use Docplan to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful, threatening, abusive, or harassing content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with the proper functioning of the platform
• Use automated systems (bots, scrapers) without our written permission
• Upload viruses, malware, or other malicious code
• Collect or harvest personal information about other users
• Use the platform for any commercial purposes without authorization

7. Intellectual Property Rights

The Docplan platform, including all content, features, functionality, software, text, graphics, logos, and trademarks, is owned by Docplan and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use Docplan for its intended purpose. You may not copy, modify, distribute, sell, or lease any part of our platform without our express written permission.

8. Payment Terms

9. Appointment Cancellations

Each healthcare provider sets their own cancellation policy. Cancellation fees may apply if you cancel an appointment without sufficient advance notice as specified by the provider's policy.

You can cancel appointments through your Docplan account. We recommend reviewing the provider's cancellation policy before booking.

10. Disclaimers

We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee the accuracy, completeness, or reliability of any content or information on the platform.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCPLAN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Docplan and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the platform
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your negligence or willful misconduct

13. Governing Law and Dispute Resolution

14. Changes to These Terms

Version Tracking

Each version of these Terms is identified by a date (shown at the top of this page and in an HTML comment in the page source). When we make changes, the version date is updated, and we maintain records of which version you accepted when you created your account.

Notification of Changes

We reserve the right to modify these Terms at any time. For material changes that affect your rights or obligations, we will notify you by:

• Posting the updated Terms with a new "Last Updated" date and version identifier
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Acceptance of Changes

For non-material changes (such as clarifications or formatting updates), your continued use of Docplan after changes are posted constitutes acceptance of the updated Terms.

For material changes that significantly affect your rights (such as changes to liability, dispute resolution, or data usage), we may require you to explicitly accept the new Terms before continuing to use the platform. In such cases:

• You will be prompted to review and accept the updated Terms upon your next login
• Your acceptance will be recorded with a timestamp and IP address for legal compliance
• If you do not accept the updated Terms, you may not be able to continue using certain features until you do so

If you do not agree to any modified Terms, you must stop using the platform and may contact us to close your account.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Docplan regarding your use of the platform and supersede all prior agreements and understandings.

18. Acknowledgment

BY USING DOCPLAN, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.